Successful SRE teams are built on trust!
To maintain a service consistently & globally, you need to
- trust that your fellow on-callers know how your system works,
- can diagnose atypical system behaviors,
- are comfortable with reaching out for help,
- and can react under pressure to save the day.
If you are interested to know about this, jump into the excerpts over here. It’s from Google, the founder of the SRE Movement.